July 25, 2017 | By

Better Audio Means Better Meetings!

Audio quality can make or break an online meeting. If you can’t hear or be heard, your meeting won’t be successful. So we’ve compiled a few tips to ensure all our GoToMeeting users are getting – and providing – the best audio experience possible!

1. Pick Options that Fit Your Audience.

When setting up the audio options for your online meeting, you can provide dial-in options for both VoIP and telephone. That way your attendees can choose how to call in depending on where and how they’re connecting. Or better yet, you can even eliminate the dialing-in altogether! With Call Me, people joining can just type their phone number into the GoToMeeting prompt, and they’ll receive a call that enters them right into the meeting.

If you’re meeting with a client or giving a sales pitch, consider offering toll-free numbers. With OpenVoice Integrated you can provide local and international numbers in over 50 countries right from your GoToMeeting. That way your meeting attendees (clients or customers) don’t need to foot the bill for the call. To learn more about how to set up international toll-free audio visit

2. Lead “Roll Call” With Unique PIN Numbers.

With a number of people joining a web conference by phone, it’s easy to get confused about who is talking. That’s why GoToMeeting provides each user with an individual PIN number. When they enter this code, their name will come up when they’re speaking throughout the call, so everyone knows exactly who’s talking. To encourage usage, make a note in the calendar invitation, then take a minute at the beginning of the meeting to call it out. If some callers missed it upon joining, they can enter it at any time – just ask them to enter the code they see on their GoToMeeting app:

3. Get Set On Headsets.

Using a USB or analog headset during online meetings can really go a long way for a clearer conversation. So make sure to request your team members or colleagues on the call are using them. You may not be able to control the headset status of everyone on the call, but at least you can present clear audio from all the folks on your team. Make it a mandate when you’re hosting the meeting!

Looking for headset recommendations? Read some options for VoIP setup.

4. Know How to Troubleshoot.

It’s age old advice to “expect the unexpected”. So as you kick off your meeting, know that you do have some backup in place, courtesy of GoToMeeting! If you or your callers have any trouble getting into the meeting (for instance: someone hears a busy signal, or loses a connection), we provide backup numbers for everyone. In the GoToMeeting audio panel, you’ll see a link that says, “Problem dialing in?” Click this link to see additional conference numbers for your session.


For more information about GoToMeeting audio, check out our website!

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